Program SupervisorLocation: Portland - Parry Center for Children
Program/Department: Residential - N1, N2, W1, W2
Schedule: 40 hours/week -Exempt - schedules TBD
INTERNAL APPLICANTS: Please submit a cover letter which includes your current role, time with the agency, why you are interested in this position and an explanation of why you would be the best choice for this role. Also, an updated resume is required. Cover letter and resume should be submitted to DeeDee Kaundart, HR Recruitment & Compensation Director.
Job Summary: Is responsible for the planning, supervision and evaluation of the daily operations of treatment programs for clients attending the residential program. Provides the direct supervision, orientation, training, scheduling and evaluation of assigned treatment staff. Within the guidelines established by the Program Manager/ Clinical Program Manager, coordinates implementation of the treatment plan in the therapeutic milieu by the assigned staff. Job is demanding with frequent deadlines, meetings and interruptions.
Duties and Responsibilities:
|Demonstrates Competency in the Following Areas:|
|Professionalism: Arrives to work on time. Models professional behavior that is expected of all employees, including language, emotional management, attire, and demonstrates professional boundaries with clients and coworkers.|
|Interpersonal and Communication Skills conducive to being an effective leader: including ability to provide positive customer service to community teams and families, work collaboratively with other programs on campus, and demonstrates ability to use creativity and problem solving skills|
|Ability to provide administrative supervision of assigned staff. Supervision should include a focus on developing mastery of their essential duties, responsibilities, and competencies as well as ongoing professional development; this does include the use of progressive discipline and termination, if needed. Provide individual and group supervision to all direct reports and maintain documentation of such as per regulatory requirements.|
|Ability to lead and foster skills in staff members to best serve clients in the program, support Manager in facilitating cottage programming across all shifts, evaluating client milieu plans and communicate with the clinical teams about these plans, ensuring staff participate in clinical meetings.|
|Ability to effectively train program staff on interventions, agency protocols, and other critical components of the program. Has the skills and knowledge to facilitate official agency trainings as appropriate.|
|Ability to efficiently and effectively complete all administrative tasks for this role, which may include: case management, customer service, training management, budget management, etc.|
|Risk Management Skills: Understands and uses risk management procedures, protocols, policies and interventions related to high risk client behavior. Ensures that supervisees also understand and uses risk management procedures, protocols, policies and interventions. This is achieved through policy review, training compliance and validated observation which demonstrate these competencies.|
|Demonstrates a commitment to the following Organizational Priorities with regard to all persons:|
|A commitment to non-violence: Helping to build safety skills and a commitment to higher purpose.|
|A commitment to emotional intelligence: Helping to teach emotional management skills.|
|A commitment to social learning: Helping to build cognitive skills|
|A commitment to open communication: Helping to overcome barriers to healthy communication, learn conflict management, reduce acting out, enhance self protective and self-correcting skills, teach health boundaries|
|A commitment to democracy: Helping to create civic skills of self control, self discipline and administration of healthy authority.|
|Commitments to social responsibility: Helping to rebuild social connection skills, establish health attachment relationships; establish sense of fair play and justice.|
|A commitment to growth and change: Helping to work through loss and prepare for the future.|
ADDITIONAL RESPONSIBILITES: Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES: Provides direct supervision to assigned staff. Interviews job applicants and makes hiring recommendations. Adjusts grievances brought by assigned staff and recommends resolution. Issues verbal and written warnings to assigned staff and recommends additional discipline up to and including termination. Prepares performance evaluations of staff. Arranges staff coverage, assigning overtime and responds to assigned staff’s requests for time off.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: Bachelor’s degree in a behavioral science discipline is preferred.
Certificates, Licenses, Registrations: Maintain a driving record acceptable by the agency and a current driver’s license for state of residence, when authorized to use own vehicle for agency business, employee must maintain personal insurance
Experience: Prefer three (3) full years of experience as a direct care worker with at-risk children and youth in a treatment setting.
Job Knowledge: Work involves wide diversity of situations, new tasks and assignments of a high degree of complexity. Must be able to communicate effectively, coordinate multiple duties simultaneously, and be able to make decisions within careful and ethical interpretation of applicable laws, governmental guidelines and organizational policies. Must be able to operate independently with minimal supervision. Work is reviewed by the outcome of situations and by meeting weekly with the Manager. Errors in work and decisions could result in legal action against the organization; breakdown of the Trillium Family Services treatment planning model; failure to meet JCO standards for certification; loss of revenue; negative impact on the clients’ progress in treatment; an unsafe environment for clients; negative termination of client placements; and loss of community credibility and support.
Skills: Computer skills; word processing and data entry.
Physical Demands: For physical demands of position, including vision, hearing, repetitive motion and environment, please contact the HR department. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care