Patient Care Coordinator

Location: Portland - Parry Center for Children
Program/Department: Health Services
Schedule: 40 hours/week - Monday thru Friday - 8:30am to 5:00pm

INTERNAL APPLICANTS:  Please submit a cover letter and updated resume to HR for consideration

Job Summary: Patient Care Coordinator works in collaboration with all program service providers to promote timely access to appropriate care through the coordination of routine, specialty and emergent medical appointments. Responsible for scheduling and tracking appointments, including dental and vision, for all in-patient clients.  Position navigates individual client insurance and maintains network of care providers for all agency contracted insurance carriers. The Patient Care Coordinator proactively acts as a patient advocate through age appropriate coaching, education and encouragement for compliance of care plan. Assesses client for safety in the community by following acuity protocols and consistent communication with unit staff. Provides emergency services and transport as needed.  Ensures medical documentation is complete and computer-generated referral sheets are available to community resource providers for allergy and medication reference.

Duties and Responsibilities: 

Demonstrates Competency in the Following Areas:  
Facilitate client access to appropriate medical, dental, vision and specialty providers, which may include transportation to and from appointments and accompaniment during appointment as appropriate  
Maintain communication with client’s care team regarding individual’s care, treatment and services. Care team includes but is not limited to, all in house providers, guardians, family and care coordinators as appropriate  
Communicate the appointment and scheduling details to clients, including what to bring, special instructions, and expectations. Provide coaching as necessary.  
Ensures continuity of care by managing relationships with tertiary care providers, transitions in care and referrals  
Navigate commercial and public insurance plans, building and maintaining an applicable network of routine care providers and specialists for all contracted insurance carriers  
Updates records and patient care database as needed, alerts appropriate parties when coverage changes or lapses  
Assist Health Services staff with routine and ongoing clinic functions (i.e. insurance and medical card management, medical clinics, lab draws, retrieving items and supplies from storage, prior authorizations, telehealth psychiatry coordination, scheduling for Physician’s Metro and PCC Nursing)  
Respond to crisis care as necessary  
Basic office functions, including filing, data entry, phones, use of copy and fax machines  
Receive and file medical records from other agencies in accordance with HIPAA standards  


Professional Requirements:  
Ability to effectively communicate with others inside and outside the agency  
Demonstrated acceptance of a variety of lifestyle, behaviors and cultures  
Demonstrated ability to establish clear and appropriate boundaries in relationships with staff and clients and the handling of confidential and sensitive information  
Demonstrated organizational and time management skills  
Demonstrated ability to provide safely transport clients to and from appointments  
Demonstrated ability to document observations/incidents  
Demonstrated ability to provide health education to clients as appropriate and within the scope of practice  
Demonstrated accuracy and timeliness in keying client information into database  
Demonstrated skill with ICD 10 and DSM V coding and managed care billing  
Ability to alter schedule to meet emergent needs without alienating community providers  


Demonstrates a commitment to the following Organizational Priorities with regard to all persons:  
A commitment to non-violence: Helping to build safety skills and a commitment to higher purpose.  
A commitment to emotional intelligence: Helping to teach emotional management skills.  
A commitment to social learning: Helping to build cognitive skills  
A commitment to open communication: Helping to overcome barriers to healthy communication, learn conflict management, reduce acting out, enhance self protective and self-correcting skills, teach health boundaries  
A commitment to democracy: Helping to create civic skills of self control, self discipline and administration of healthy authority.  
Commitments to social responsibility: Helping to rebuild social connection skills, establish health attachment relationships; establish sense of fair play and justice.  
A commitment to growth and change: Helping to work through loss and prepare for the future.  

Additional Responsibilities: Other duties may be assigned

Supervisory Responsibilities: None

Qualifications Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Minimum of a bachelor’s level education in health care administration, human services or a related field; or 3-5 years’ experience in clinical or community resource settings; care coordination and/or case management experience is preferred.

Certificates, Licenses, Registrations: Maintain a driving record acceptable by the agency and a current driver’s license for state of residence, when authorized to use own vehicle for agency business, employee must maintain personal insurance. CNA license preferred.

Experience: Computer proficiency, health education and childcare skills needed. 3-5 years’ experience in clinical or community resource settings; care coordination and/or case management experience is desirable. Knowledge of insurance policy, medical terminology and experience in a residential setting strongly preferred.

Job Knowledge: Performs routine repetitive tasks and makes decisions within state and local traffic laws and regulations, Trillium Family Services policy. Position operates independently with minimal direct supervision; documents notable behaviors/incidents as indicated; alerts clients of pending appointments when applicable; manages client behaviors in community setting, encouraging appropriate cooperation and communication with external providers; monitors for ongoing risk due to increased opportunities for elopement as well as access to sharps in medical/dental offices.

Skills: Computer skills; word processing and data entry.

Physical Demands: For physical demands of position, including vision, hearing, repetitive motion and environment, please contact the HR department. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.

Application Details:   Consideration of candidates will begin as soon as 5/3, and position may close after that date without notice.

If you need accommodation to review the information and/or complete the application process, please contact the Human Resources Department.

Trillium Family Services is a drug free workplace. All final applicants will be subject to a criminal record identification check pursuant to ORS 181.536.727.537 and agency policy. We are an Equal Opportunity Employer and Service Provider and support a culturally linguistically diverse governance, leadership and workforce.