Customer Service Associate

Location: Corvallis - Children's Farm Home
Program/Department: Historic Old School
Schedule: Varies; On-Call

Job Summary:  The On Call Customer Service Associate reports to the Donor & Community Relations Manager. This position is responsible for carrying out basic tasks at the Historic Old School during café hours and special events.


Demonstrates Competency in the Following Areas:  
Completes basic point of sale transactions for the café, gift shop, and conference services  
Assists with preparatory set up and tear down of event spaces  
Answers and returns front desk phone professionally, and engages customers arriving at the front desk with excellent customer service  
Attends to customers with friendliness and attentiveness  
Enters new inventory into point of sale system and create entries for new items  
Assures documentation remains orderly and front desk area is tidy at all times  
Assists as a greeter or event server during busy café hours or during events  
Assists with creating gift shop displays as directed by Community Engagement Manager  
Maintains positive working relationships within the department and other areas of the organization  
Assists in keeping items used at the Old School (i.e. linens, tables, chairs, serving ware, etc.) organized and stored safely  
Completes other duties as necessary to ensure the overall success of the Old School  


Professional Requirements:  
Provide excellent customer service to visitors, customers, prospective donors, clients and families, and all Trillium staff.  
Strong organizational skills.  
Strong oral and written communication skills.  
Respond to customer complaints and customer correspondence in timely fashion  
Ability to work independently and make responsible decisions.  
Ability to be flexible, organized and competent under stress.  
Represent the organization in a positive and professional manner with ability to speak confidently to groups about Trillium Family Services and the Old School.  
Comply with all organizational policies regarding ethical business practices.  
Demonstrate acceptance of a variety of lifestyles, behaviors and cultures.  
Complete all training required for the position.  
Demonstrates a commitment to the following Organizational Priorities with regard to all persons:  
A commitment to non-violence: Helping to build safety skills and a commitment to higher purpose.  
A commitment to emotional intelligence: Helping to teach emotional management skills.  
A commitment to social learning: Helping to build cognitive skills  
A commitment to open communication: Helping to overcome barriers to healthy communication, learn conflict management, reduce acting out, enhance self protective and self correcting skills, teach health boundaries  
A commitment to democracy: Helping to create civic skills of self control, self discipline and administration of healthy authority.  
Commitments to social responsibility: Helping to rebuild social connection skills, establish health attachment relationships; establish sense of fair play and justice.  
A commitment to growth and change: Helping to work through loss and prepare for the future.  

ADDITIONAL RESPONSIBILITES:   Other duties may be assigned.


QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: High School Diploma or General Equivalency Degree

Certificates, Licenses, Registrations: Maintain a driving record acceptable by the agency and a current driver’s license for state of residence, when authorized to use own vehicle for agency business, employee must maintain personal insurance. Possess Oregon Food Handlers Card.

Experience: Three to six months experience in retail support, hospitality services, or customer services.

Job Knowledge:  Within accepted standards, laws and guidelines, TFS and department policy and procedure, and this position description, determines own practices and techniques.  Contributes input to program and new concept development.  Work is routinely performed within the task areas defined above, is complex and may be interrupted frequently.  Work is reviewed routinely by the Donor & Community Relations Manager.

Skills: Communication, hospitality, sales, retail, event coordination, organizational and computer skills.

physical demands;  including vision, hearing, repetitive motion and environment, please contract the HR department. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.

Application Details:  Consideration of candidates will begin as soon as 11/22, and position may close after that date without notice.

If you need accommodation to review the information and/or complete the application process, please contact the Human Resources Department.

Trillium Family Services is a drug free workplace. All final applicants will be subject to a criminal record identification check pursuant to ORS 181.536.727.537 and agency policy. We are an Equal Opportunity Employer and Service Provider and support a culturally linguistically diverse governance, leadership and workforce.