leading a new behavioral health day treatment program

Clinical Program Manager

Location: The Dalles
Program/Department: Day Treatment
Schedule: Full Time; Exempt
Pay Range: $65,500 - $72,000 (DOE and Licensure)

Trillium Family Services is a non-profit behavioral health agency providing excellence in care across a continuum of services from residential to community-based settings for youth. We value exceeding quality of care, delivering on our mission, and furthering our reputation by working closely with community partners throughout the Portland Metro, Valley, and Central Oregon regions. We place a high importance on effective communication, empathy, standard of care, reliability, and collaboration.

Our vision is to create safe communities where children are healthy and every family has the opportunity for success. Families get the support they need – when and where they need it. There is a focus on prevention and health; organizations and systems are connected in a synergistic sanctuary community that generates: Non –violence, Growth and Change, Democracy, Emotional intelligence, Social learning, Open communication, and Social Responsibility.

Job Summary:  Responsible for managing the Day Treatment program and activities at The Dalles Day Treatment location.  Provides leadership to the multi-disciplinary treatment team.  Directs the therapeutic milieu and ensures health, safety, security and most effective treatment of clients, including the management and allocation of staff and other resources.  Supervises, directs, guides and consults with all staff in the provision of treatment services.  Oversees the multi-disciplinary treatment process.  Responsible for monitoring QA activities and maintaining accreditation standards in his/her department.  Provides support to Community Services Manager and VP of Community Services regarding fiscal management of this program. Responsible for essential community partnerships.

Demonstrates Competency in the Following Areas:
Direct, monitor and oversee the programs and activities of the CO Day Treatment.
Establish a team process that encourages consensus decision making regarding treatment issues.
Ensure deadlines for all treatment documentation are met in a timely manner.
Monitor and document team performance related to quality improvement and key performance indicators and direct process improvements to facilitate continuous improvement in the quality of the program services.
Provide supervision, consultation, on-the-job training and guidance to assigned staff. Will provide individual and group supervision to all direct reports and maintain documentation of such as per regulatory requirements.
Provide leadership and direction to the multi-disciplinary treatment team in the development of treatment plans, tracking and documentation of client and family progress toward goal attainment and aftercare planning.
Perform periodic, written evaluation of the work performance of all staff supervised and monitor progress on annual goals and take corrective action.
Ensure that program staff are informed of organizational policies, developments and issues as well as other management and administrative issues and activities.
Identify staff training and development needs, recommend necessary training for incorporation in the organization’s staff development and training plan and assist in the development and presentation of staff training activities.
Participate on interview panels for the screening and selection of TFS staff and help make final hiring decisions in the selection of treatment and direct care staff, therapists and other positions within the program.
Provide conflict resolution and crisis intervention as needed in situations involving staff and/or clients and families.
Develop annual goals and objectives for the program and participate in the organizational strategic planning process.
Identify program resources (human, fiscal and capital) necessary to implement organizational vision, goals and contractual obligations and develop budget recommendations for assigned cost centers.
Manage programs within the final Board approved budget for assigned cost centers, including approving, tracking and monitoring expenses and revenues.
Monitor programs for compliance with contract and accreditation standards and initiate corrective action if compliance issues are identified.
Participate in the development of treatment planning policies and procedures and in the monitoring and evaluation of those policies.
Ensure day-to-day consistency in treatment program and direct care philosophy and practices.
Participate in TFS quality assurance and continuous quality improvement process, serving as a committee member as required.
Ensures all staff in assigned department have completed training in a timely manner.
Completes all assigned staff evaluations in a timely manner.
Completes all training required for the position.
Demonstrated availability for after hours on call response to clients/families, as scheduled


Professional Requirements:
Demonstrated ability to effectively communicate.
Demonstrated knowledge of milieu systems and processes and how to work with individuals in a group system.
Demonstrated acceptance of a variety of lifestyles, behaviors and cultures.
Demonstrated ability to function effectively as a member and leader of a team.
Demonstrated ability to establish clear and appropriate boundaries in relationships with staff and clients and their families and the handling of confidential information.
Demonstrated ability to conceptualize, organize, implement, monitor and evaluate complex projects involving multiple priorities and tasks.
Attention to detail and the ability to effectively and accurately organize and process large volumes of detailed paperwork.
Demonstrated ability to relate effectively with professionals working in a variety of community service organizations.
Demonstrated understanding of child development principles and adolescent treatment principles, models, concepts and theories.
Demonstrated understanding of and the ability to apply the principles of effective employee supervision and management and the ability to train others in this area.
Demonstrated mastery of case management philosophy, techniques and processes.
Demonstrated mental health assessment skills.
Demonstrated skills in facilitating consensual decision making, building teams and managing effective meetings.
Demonstrated commitment to a treatment approach which addresses the needs of the client in relation to the family and community systems in which he/she must function.
Demonstrated computer and word processing skills.
Demonstrated ability to support, consult and work as a team with other agency managers.
Demonstrated understanding of available community resources and the processes to access them.
Demonstrated ability to coach, counsel, supervise and evaluate job performance of assigned staff in a timely manner, assuring training is provided when needs are indicated.
Demonstrates the ability to ensure assigned staff receive and complete training in a timely manner and training is kept updated as needed.
Demonstrates the ability to complete evaluations of assigned staff when due.

 ADDITIONAL RESPONSIBILITIES: Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES:  Provides direct supervision to assigned staff. Interviews applicants and hires or recommends hiring, depending upon position to fill. Issues verbal and written warnings to assigned staff and recommends additional discipline up to and including termination.  Prepares performance evaluations of assigned staff and approves staff’s requests for time off.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Master’s Degree in Social Work, Counseling or closely related field.  Preference will be given to candidates who have or will qualify for a license to practice social work or counseling in the state of Oregon.

Certificates, Licenses, Registrations: Maintain a driving record acceptable by the agency and a current driver’s license for state of residence, when authorized to use own vehicle for agency business, employee must maintain personal insurance.

Experience: Five (5) years facilitating and consulting with interdisciplinary teams, plus two (2) years experience as a supervisor or manager responsible for supervising a clinical unit or program.

Job Knowledge: Work involves a wide diversity of situations, new tasks and assignments of a high degree of complexity.  Decisions are made within broad interpretation of applicable laws, governmental guidelines and organizational policies.  The Clinical Manager operates independently with minimal supervision.  Work is reviewed by the outcome of situations and by supervision by the VP of Community Services. Assists in the preparation of, and is accountable for compliance with budget for cost center of assigned units.  Partially accountable for control of capital assets and long-range operational and strategic planning.

Skills:  Computer skills

Physical Demands:  For physical demands of position, including vision, hearing, repetitive motion and environment, see following description.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.

Application Details: Consideration of applicants will begin immediately, and position may close without notice. 


If you need accommodation to review the information and/or complete the application process, please contact the Human Resources Department.

Trillium Family Services is a drug free workplace. All final applicants will be subject to a criminal record identification check pursuant to ORS 181.536.727.537 and agency policy. We are an Equal Opportunity Employer and Service Provider and support a culturally linguistically diverse governance, leadership and workforce.