Business Systems Analyst – General

Location: Portland - Parry Center for Children
Program/Department: Information Technology
Schedule: Full Time; Exempt

INTERNAL APPLICANTS:  Please submit a cover letter and resume to the HR department if you are interested in applying for this position.

Job Summary:  As the Business Systems Analyst, you will serve as the liaison between the IT team and business users. You will be required to provide general project management, business systems analysis, and subject matter expertise for business applications and processes. You will identify and analyze business needs, and assist in designing, training, testing and implementing technology initiatives.


Demonstrates Competency in the Following Areas:  
Coordinate and perform detailed research, review and analysis of solutions proposed by Business / Roadmap owners.  
Assess, prepare and implement new products or vendor supplied upgrades to licensed products and applications.  
Prepare high-level estimates of product costs, resources, technical issues, and business risks.  
Plan, coordinate and prepare Business Cases as an assigned task in support of major projects.  
Plan, coordinate, and facilitate business requirements gathering sessions, document the end-user requirements including the roles of the planned users.  
Perform data analysis of proposed systems and mapping of application data to existing applications for required interfaces.  
Ensure that new and upgraded system interfaces are adequately analyzed to successfully integrate with existing application systems and supporting technologies.  
Works with user groups to develop efficient business processes and ensure these are being properly designed, utilized, and documented.  
Create end-user documentation for new business processes, and for new and/or upgraded applications within the scope of either small departmental projects or major projects using standard templates.  
Develop and document test scenarios based on business requirements and use cases for projects using standard methodology.  
Complete all required trainings  


Professional Requirements:  
Demonstrated ability to interpret complex systems and technical documentation and provide understandable summaries to non-technical staff.  
Strong analytical skills and a background in performing complex business and product requirements analysis and producing comparisons between established business requirements and product features and functions.  
Ability to plan and facilitate requirements analysis sessions that require the active involvement of cross-functional teams that consist of technical and non-technical personnel.  
Ability to handle multiple competing priorities and projects in a fast-paced environment.  
Outstanding written communication skills and the ability to work with standardized templates and methods.  
Demonstrated ability to recognize the type of deliverable or documents required and to recommend the application of either a standardized template or an original document.  
Demonstrated ability to prepare and deliver technical presentations to non-technical audiences.  
Preferred experience with project management, quality improvement techniques and methodology including process mapping and work-flow analysis tools.  
Demonstrates a commitment to the following Organizational Priorities with regard to all persons:  
A commitment to non-violence: Helping to build safety skills and a commitment to higher purpose.  
A commitment to emotional intelligence: Helping to teach emotional management skills.  
A commitment to social learning: Helping to build cognitive skills  
A commitment to open communication: Helping to overcome barriers to healthy communication, learn conflict management, reduce acting out, enhance self-protective and self-correcting skills, teach health boundaries  
A commitment to democracy: Helping to create civic skills of self-control, self-discipline and administration of healthy authority.  
Commitments to social responsibility: Helping to rebuild social connection skills, establish health attachment relationships; establish sense of fair play and justice.  
A commitment to growth and change: Helping to work through loss and prepare for the future.  

ADDITIONAL RESPONSIBILITES:  Other duties may be assigned.


QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: A Bachelor’s Degree in business, engineering or computer science is highly preferred.

Certificates, Licenses, Registrations: Maintain a driving record acceptable by the agency and a current driver’s license for state of residence, when authorized to use own vehicle for agency business, employee must maintain personal insurance.

Experience: This position requires a minimum of 2 years of professional Business Systems Analysis experience.

Job Knowledge: Operates and makes decisions within established guidelines, organizational policy and procedure, federal, state, and local laws, rules and regulations. Job involves a moderate degree of complexity in that employee deals with highly sensitive and confidential resident information.  Work is normally reviewed by the Technology Director.

Skills: Preferred experience with project management, and quality improvement techniques and methodology including process mapping and work-flow analysis tools.

Physical Demands: For physical demands of position, including vision, hearing, repetitive motion and environment, see following description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.

Application Details:  

Consideration of candidates will begin as soon as 06/06, and position may close after that date without notice.

If you need accommodation to review the information and/or complete the application process, please contact the Human Resources Department.

Trillium Family Services is a drug free workplace. All final applicants will be subject to a criminal record identification check pursuant to ORS 181.536.727.537 and agency policy. We are an Equal Opportunity Employer and Service Provider and support a culturally linguistically diverse governance, leadership and workforce.