Physician’s Clerk

Location: Portland - Parry Center for Children
Program/Department: Physician Services
Schedule: 40 hours/week - Monday - Friday - 8:30am to 5pm

Trillium Family Services is non-profit behavioral health agency providing excellence in care across a continuum of services from residential to community-based settings for youth. We value exceeding quality of care, delivering on our mission, and furthering our reputation by working closely with community partners throughout the Portland Metro, Valley, and Central Oregon regions. We place a high importance on effective communication, empathy, standard of care, reliability, and collaboration.

Job Summary: Responsible for supporting and assisting Trillium Family Services physicians with regard to administrative and organizational tasks.


Demonstrates Competency in the Following Areas:  
Coordination with the pharmacy on behalf of the physicians:

Contact pharmacy for MD specific inquiries; Disseminating Consultant Pharmacist Recommendations to each doctor

Referral/appointment coordination

Document Referral/appointment recommendation in TIER; Coordinate Outside appointments/Referrals with MDs, Nurses and outside provider; Facilitating/transporting external appointments for clients when necessary; Assure follow-up information from the referral/appointment is received by the physician.

Liaison with clients, families, and other professionals on behalf of the MD

Function as a liaison between Trillium Family Services and the medical community; Administrative calls to parents; receiving and prioritizing incoming calls for MD; facilitating external phone calls for MD; sending and receiving ROI documents; relaying messages to MD

Assistance with documentation tasks

Facilitate same day signatures needed for Controlled Substance Medications refills and new orders; timely lab results paperwork signoff and chart filing; facilitate getting MD timely verbal orders signatures in TIER; interface with Records department to expedite Health Record/documentation requests; courier for documentation to and from MD; assisting with consent process (drafting templates, collecting MD signature, faxing to guardian, etc)

Organizing and facilitating the MD schedule

Scheduling MDs appointments; facilitating MD’s daily schedule and last minute changes; keeping the MD on time/schedule throughout the day

Medication management and pediatric medical appointments


Collecting clinical summary sheet for MD; transporting clients to med management appointments (off site if required) and pediatric clinics; vitals signs

Other duties as assigned



Professional Requirements:  
Commitment to Open communication, Emotional Intelligence, Socially responsible, Social Learner, Democracy, Nonviolence, and Growth and change.
Demonstrated computer and word processing skills
Organized and Efficient
Adheres to dress code, appearance is neat and clean
Reports to work on time and as scheduled
Works at maintaining a good rapport and a cooperative working relationship with physicians, departments and staff.
Represents the organization in a positive and professional manner.
Ensures compliance with policies and procedures regarding department operations, fire, safety, infection control, emergency management and ethical business practices


Demonstrates a commitment to the following Organizational Priorities with regard to all persons:  
A commitment to non-violence: Helping to build safety skills and a commitment to higher purpose.
A commitment to emotional intelligence: Helping to teach emotional management skills.
A commitment to social learning: Helping to build cognitive skills
A commitment to open communication: Helping to overcome barriers to healthy communication, learn conflict management, reduce acting out, enhance self protective and self correcting skills, teach health boundaries
A commitment to democracy: Helping to create civic skills of self control, self discipline and administration of healthy authority.
Commitments to social responsibility: Helping to rebuild social connection skills, establish health attachment relationships; establish sense of fair play and justice.
A commitment to growth and change: Helping to work through loss and prepare for the future.


ADDITIONAL RESPONSIBILITES:  Other duties may be assigned.


Education: Bachelor’s degree in mental health or medical field preferred.

Certificates: Licenses, Registrations: Maintain a driving record acceptable by the agency and a current driver’s license for state of residence, when authorized to use own vehicle for agency business, employee must maintain personal insurance

Experience: CNA or equivalent preferred. 2 years experience in psychiatric treatment facility preferred.

Job Knowledge: Understanding of medical terminology and processes, understanding of mental health population, knowledge in computer systems and scheduling

Skills: Computer skills; word processing and data entry

Physical Demands: For physical demands of position, including vision, hearing, repetitive motion and environment, see following description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care

Application Details: Consideration of applicants will begin immediately, and may close without notice. 


If you need accommodation to review the information and/or complete the application process, please contact the Human Resources Department.

Trillium Family Services is a drug free workplace. All final applicants will be subject to a criminal record identification check pursuant to ORS 181.536.727.537 and agency policy. We are an Equal Opportunity Employer and Service Provider and support a culturally linguistically diverse governance, leadership and workforce.